Paste the Freshdesk Widget Code copied earlier and click on Save.Paste the Freshdesk API copied earlier and provide your Freshdesk URL.Go to the Freshdesk Integration tab of the WP Freshdesk Support and SSO Integration plugin.Step 2: Embed Freshdesk Support Widget into WordPress This will be required to embed the widget into your WordPress site. Now, go to the Embed Code tab, and copy the widget code.You can customize the widget according to your requirements under the Appearance tab.Give the widget a suitable name and click on Create.Go to Admin and select Widget under Channels option.This will be used to convert WordPress comments into Freshdesk support tickets. Navigate to Profile settings and copy the API key as shown below.Login into your Freshdesk site as an admin.Step 1: Integrate Freshdesk Widget on the WordPress site To integrate the WordPress site with Freshdesk support, you need to install the WP Freshdesk Support and SSO Integration plugin. Guide to Configure WordPress Freshdesk Support and SSO Integration Plugin Prerequisite: Download and Installation Attribute/Role Mapping: Relay default or custom user profile attributes from WordPress to Freshdesk to maintain user data consistency across applications.Single Sign-On Support for agents and contacts: Both agents and contacts will be able to securely access the SP site using their WordPress credentials (SSO), providing them hassle-free authentication.Customizable Freshdesk Support widget: The plugin allows embedding the Freshdesk support widget into your WordPress site and customizing it according to your requirements.Auto Ticket creation from WordPress comments: With the help of WP Freshdesk Support and SSO Integration plugin, WordPress comments can be automatically converted to tickets, easing the process for your team to respond to user comments from within Freshdesk.Features of WordPress Freshdesk Support and SSO Integration Plugin It also provides Single Sign-On (SSO) support for agents as well as contacts with the added functionality of converting WordPress comments into support tickets, eliminating the need for manual conversion of comments into tickets by your agents. Our WordPress Freshdesk Support and SSO Integration plugin enables you to create and customize Freshdesk support tickets using a widget on your WordPress website. By integrating WordPress with Freshdesk, you can help your support team by automatically converting new comments into Freshdesk tickets they can monitor and respond to instantly. Freshdesk is an omnichannel customer service software that brings all your customer conversations together in one place, whether it's email, phone, live chat, social or WordPress.
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